SIX COMMITMENTS · AT HOME AND AT LA CASA
How we work
The same rules in both forms of the service. They're written down here so you can hold us to them.
Eight hours, not twelve
Someone who cares well has to be able to rest. Twelve-hour days are normal in this business, and they're why caregivers leave after three months.
Everything on the books, no handshake deals
Written contract, health insurance, pension, work-accident cover, statutory bonus, severance and paid holiday. For home staff and for La Casa staff alike.
Two people with names, not a shift
One main caregiver and one back-up per family. The back-up isn't a stranger who turns up on a Tuesday: the family already knows her.
The same team in both forms
Whoever works in homes also works at La Casa. That's why moving from one to the other isn't starting over.
We say what we don't do
We're not nursing, we're not a clinic, we're not a day hospital. When a situation is beyond us, we say so before we take it on.
The day has to have something good in it
The radio on in the afternoon, lunch you can smell from the courtyard, someone laughing in the kitchen, an arm to hold on to when you walk. Everyone eats at the same table and family walks in without asking permission. That isn't an extra on top of the service: it is the service.
Is something missing from this list? Now's the time to say so, before we open.
Write to us